Payment Policy

 

At Vixil, we believe shopping should be secure, simple, and hassle-free. To ensure a smooth checkout experience, we have established a clear and professional payment policy that prioritizes your safety, convenience, and peace of mind.

1. Accepted Payment Methods

We accept a variety of secure payment options, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Other Secure Online Payments: As indicated at checkout

All payments are processed through trusted, encrypted payment gateways to ensure your personal and financial information remains safe at all times.

2. Payment Processing

  • Payments are authorized and confirmed immediately during checkout.

  • Your order will only be processed and prepared for shipping once payment is successfully completed.

  • If payment fails for any reason, you will receive a notification to retry or choose an alternative method.

3. Payment Security

  • Encryption & Safety: All payment transactions are encrypted using advanced SSL technology to protect your sensitive data.

  • No Storage of Card Details: Vixil does not store credit card information on our servers. Your payment information is securely handled by our trusted payment partners.

  • Fraud Prevention: We monitor transactions for unusual activity to ensure your account and purchases are secure.

4. Order Confirmation & Receipts

  • After completing your purchase, you will receive an order confirmation email with details of your purchase and payment.

  • This email serves as your receipt and proof of payment.

  • Keep this email for your records, especially if you need to initiate a return or exchange.

5. Currency & Taxes

  • All transactions are processed in U.S. Dollars (USD) unless otherwise indicated.

  • Applicable sales tax or VAT is calculated automatically at checkout based on your shipping address.

6. Payment Disputes & Refunds

  • If there is an issue with your payment, please contact our support team at support@vixil.shop or +1 785-772-0823 immediately.

  • Refunds for returned or canceled orders are processed to the original payment method within 5–7 business days after the return is approved.

  • We work closely with payment providers to resolve any disputes quickly and fairly.

7. Our Commitment

At Vixil, your trust is our priority. We are committed to:

  • Providing secure and flexible payment options for all customers

  • Protecting your personal and financial information with top-level security measures

  • Ensuring transparency and clarity in all payment-related matters

By shopping at Vixil, you can enjoy a safe, easy, and worry-free payment experience every time.