Shipping Policy

 

At Vixil, we understand that getting your order quickly and safely is just as important as choosing the right product. That’s why we’ve designed our shipping process to be fast, reliable, and transparent, giving you confidence every step of the way.

1. Order Processing Time

  • All orders are carefully inspected, packaged, and prepared for shipment within 1–2 business days of purchase.

  • During high-demand periods or holidays, processing may take slightly longer. We will always notify you if there are any delays.

2. Shipping Methods & Delivery Time

  • Standard Shipping: 2–5 business days within the United States.

  • We use trusted, reliable carriers to ensure your order reaches you safely.

  • All orders include a tracking number, allowing you to monitor your package in real-time from dispatch to delivery.

3. Shipping Costs

  • FREE shipping is available for all orders, with no minimum purchase required.

  • For any expedited or premium shipping options (if offered in the future), additional fees will be clearly displayed at checkout.

4. Packaging & Safety

  • Every item is securely packaged to protect against damage during transit.

  • Fragile or delicate products receive extra protective materials, ensuring they arrive in perfect condition.

  • Orders are carefully labeled to prevent misdelivery and ensure safe handling by carriers.

5. Damaged or Lost Packages

At Vixil, your satisfaction is our priority:

  • Damaged Items: If your package arrives damaged, please contact our support team within 48 hours of delivery. Provide photos of the damage, and we will replace the item or issue a full refund—your choice.

  • Lost Packages: In the rare event that a package is lost in transit, we will track it immediately and provide a replacement at no additional cost.

  • We take every step to ensure your package is delivered safely, but in the unlikely event of an issue, we act quickly to resolve it.

6. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.

  • Use this number to monitor your shipment in real-time, so you always know when your order will arrive.

7. International Shipping

  • Currently, Vixil ships within the United States only.

  • We are working to expand our shipping options internationally in the future.

8. Customer Support

    • If you have questions about your shipment, delivery times, or tracking, our team is here to help.

    • Email: support@vixil.shop

    • Phone: +1 785-772-0823

    • Address: 312 W Washington St, St Francis, KS 67756, United State