Privacy policy

  • At Vixil, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and transparent. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

    1. Information We Collect

    When you interact with Vixil, we may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.

    • Account Information: Username, password, order history, and preferences (if you create an account).

    • Technical Information: IP address, browser type, device information, and browsing activity on our website.

    • Communications: Emails, support requests, or other communications you send to us.

    2. How We Use Your Information

    We use your information to provide you with a seamless and personalized shopping experience, including:

    • Processing Orders: Handling payments, shipping, and returns efficiently.

    • Customer Support: Responding to inquiries, complaints, or requests promptly.

    • Personalization: Improving your shopping experience by recommending products or services based on your preferences.

    • Marketing & Promotions: Sending updates, newsletters, and special offers, only if you opt-in.

    • Fraud Prevention: Monitoring for unauthorized activity and protecting your account.

    3. Sharing Your Information

    Vixil does not sell, trade, or rent your personal information to third parties. We may share information in limited cases, such as:

    • Service Providers: Trusted partners who assist with order fulfillment, payment processing, or marketing, under strict confidentiality agreements.

    • Legal Requirements: When required by law, to comply with legal processes, or to protect our rights, property, or safety.

    • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, always under privacy safeguards.

    4. Data Security

    We take your privacy seriously and implement industry-standard security measures to protect your information, including:

    • Encryption: All sensitive data, including payment information, is encrypted using SSL technology.

    • Access Control: Only authorized personnel can access personal information.

    • Monitoring: Continuous monitoring of our systems to detect and prevent unauthorized access or breaches.

    5. Your Rights

    You have the right to:

    • Access & Update: View and update your personal information by logging into your account or contacting support.

    • Opt-Out: Choose not to receive marketing emails or communications at any time.

    • Request Deletion: Request that we delete your personal information, subject to applicable legal requirements.

    6. Cookies and Tracking Technologies

    • Vixil uses cookies, pixels, and similar technologies to enhance your shopping experience, remember preferences, and track website performance.

    • You can manage cookie preferences in your browser settings, though some features of our site may be limited if cookies are disabled.

    7. Children’s Privacy

    • Our website and services are not intended for children under 13.

    • We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will take steps to delete it immediately.

    8. Updates to This Privacy Policy

    • Vixil may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

    • We encourage you to review this page periodically. Major changes will be communicated via email or website notification.

    9. Contact Us

    If you have any questions or concerns about your privacy, please contact us:

    • Email: support@vixil.shop

    • Phone: +1 785-772-0823

    • Address: 312 W Washington St, St Francis, KS 67756, United States