Return & Refund Policy

  • At Vixil, our mission is to provide not just high-quality products but also a shopping experience that feels safe, fair, and customer-focused. We understand that sometimes things don’t work out as planned, which is why we offer a comprehensive 30-day return and refund policy designed to give you peace of mind.

    1. Return Eligibility

    To ensure a smooth return process, please note the following:

    • All items must be returned within 30 calendar days from the date you received your order.

    • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.

    • Items that show signs of wear, damage from misuse, or alteration may not be eligible for a return or refund.

    • Certain items, such as personalized, custom-made, or final-sale products, may not be eligible for return. Any exceptions will be clearly noted on the product page.

    2. How to Initiate a Return

    Returning an item is simple and straightforward:

    1. Contact Us: Reach out to our support team via support@vixil.shop or call +1 785-772-0823 with your order number, item(s) to return, and reason for return.

    2. Receive Instructions: Our team will provide detailed return instructions, including the shipping address and packaging guidance.

    3. Package Carefully: Ensure that your item is securely packed to prevent damage during transit. Include all original packaging and tags.

    4. Ship the Item: Send your item back using a trackable shipping service. We recommend keeping your shipping receipt and tracking number until your return is fully processed.

    3. Refund Process

    Once we receive and inspect your returned item, we will process your refund promptly:

    • Inspection: Returns are carefully inspected to ensure they meet our eligibility requirements.

    • Refund Issuance: Approved returns will be refunded to your original payment method within 5–7 business days.

    • Partial Refunds: In rare cases where an item is not in original condition, a partial refund may be issued at the discretion of our team.

    4. Exchanges

    If you prefer a replacement instead of a refund:

    • We offer easy exchanges for items of equal or lesser value.

    • To request an exchange, simply indicate your preferred size, color, or alternative product when initiating the return.

    • Once your original item is received and approved, we will ship your replacement immediately.

    5. Damaged or Defective Items

    At Vixil, we take every precaution to ensure your order arrives in perfect condition. If you receive an item that is damaged or defective:

    • Contact our support team within 48 hours of delivery.

    • Include photos of the damage or defect to help us expedite the resolution.

    • We will provide a full replacement or refund at no additional cost to you.

    • In most cases, replacements are shipped within 1–2 business days to minimize any inconvenience.

    6. Return Shipping Costs

    • For standard returns that are not due to damage or defects, the customer is responsible for return shipping costs.

    • For damaged or defective items, Vixil covers the return shipping, ensuring you are not charged for any error on our part.

    7. Additional Notes

    • Always retain your return tracking number until your refund or exchange is fully processed.

    • Refunds may take additional time to appear in your account depending on your bank or payment provider.

    • We strongly recommend using insured, trackable shipping methods to avoid lost packages during the return process.

    8. Our Commitment to You

    We strive to make the return process as smooth, transparent, and customer-friendly as possible. Every step of our policy is designed to:

    • Protect your purchase

    • Ensure clarity on timelines and procedures

    • Offer fast resolution for damaged, defective, or unsatisfactory items

    At Vixil, your satisfaction is our priority. We value your trust, and our 30-day return and refund policy reflects our commitment to providing you with a shopping experience that is secure, reliable, and completely stress-free.